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At innovaq quality is our soul and breath. Every process in our company goes
thorough strict quality check. We are in the process of implementing ISO
standards to further enhance our process.
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Employees
Every employee is constantly monitored and tested for speed and accuracy of
processing information. The feedback then passed on the agents and they are
given training at areas where they are lacking.
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Feedback
The feedback mechanism is one of the most crucial parts of the quality process.
The responsibility of imparting the right feedback to agents will be taken up
in the presence of the agent, team leader and any one who is concerned directly
with the floor performance. There is also a structured process to capture the
client’s inputs, queries and problems and facilitate feedback throughout the
customer life cycle.
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Reports
Based on the project we prepare daily, weekly and monthly reports about the
project performance. These reports are available in our CRM system accessible
to our customers.
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